How Web-Based Education Affects Patient Satisfaction

Divino Plastic Surgery
3 min readFeb 8, 2023


Patient satisfaction is a complex amalgamation of cognitive and emotional experiences that are impacted by several circumstances. It is an essential indicator to track and has a direct impact on the hospital’s bottom line. Web-based patient education is a relatively new method for teaching patients, as it is far less expensive and time-consuming than traditional training classes. This research intends to examine the impact of Web-based patient education on adult orthopedic patients’ satisfaction, consultation time, and conversion to surgery.

Patient satisfaction is a statistic that influences healthcare results, patient retention, and claims for reimbursement. It is becoming a growing focus for hospitals and healthcare professionals. The key to achieving a high level of patient satisfaction is to provide the greatest possible patient experience at every stage of the patient journey. This entails introducing tiny and easy modifications to your method that can have a substantial effect on your patients’ thinking. There are several cost-effective and scalable methods for collecting patient satisfaction data in the healthcare business. Included are paper surveys, phone surveys, internet surveys, and mobile surveys.

Patient satisfaction surveys are the most efficient method for collecting input from patients following a healthcare contact. They are frequently used for hospital stays, outpatient procedures, diagnostic tests, and doctor’s visits. They provide both qualitative and quantitative measurements of a healthcare interaction. Depending on the length of the survey, participants are generally given 12 questions or 5 minutes to respond.

The duration of the consultation is a standard outcome measure in primary care research. However, these metrics are strongly dependent on the case mix of patients, the characteristics of healthcare practitioners, and the characteristics of practices. Consequently, measuring consultation time takes a lot of work. Furthermore, it may need to reflect the time spent by the physician adequately.

However, the association between consultation time and patient satisfaction has been evaluated scientifically [5,6], concentrating primarily on patients’ consultation expectations. It was determined that empathy, communication skills, and patient-centeredness were more essential than consultation duration.

This study investigated whether a web-based training program tailored to an interprofessional group of healthcare workers may increase patient satisfaction by decreasing consultation time. Stratified data for physicians’ job status revealed that employed physicians in the intervention group had much shorter consultation times than those in the control group and were happier with consultations.

The conversion to surgery is crucial for any surgeon since it demonstrates the patient’s desire to undergo an operation. However, quantifying a “good” conversion rate can be challenging and requires sophisticated data that can be used for strategic marketing and performance enhancement decisions. Significant effects of conversion surgery on individuals with stage IV gastric cancer (GC). After chemotherapy, it is used to achieve R0 resection of previously irresectable malignancies. In addition, it is an excellent method for treating recurring disorders.

The effect of conversion surgery on patient satisfaction has been studied in the literature, although more consistency is required. In some studies, postoperative complications were connected with overall patient satisfaction, but in others, there was no correlation between complications and satisfaction 21. This shows that contentment may be a particular outcome from established metrics and warrants more examination as a result.

The total OAS CAHPS score indicates patient satisfaction with care. It is a suitable method for comparing hospital and ambulatory surgical center performance. The poll analyzes patient experiences in five categories: preoperative education, facility and personnel, communication, recuperation, and overall experience. It also allows for demographic information such as age, gender, and degree of instruction.

Despite the delay in OAS CAHPS becoming required, HOPDs and ASCs should continue to collect and transmit survey results to CMS. This will allow them to evaluate their performance before the survey becomes mandatory and provide a benchmark for improvement measures.

The CAHPS survey is a standard instrument for assessing patient satisfaction with healthcare practitioners and facilities, as well as for determining payment and quality. However, they confront several obstacles. These include diminishing response rates, the retention of “topped-out” measures, the difficulty in generating and adding new items, and the length of the questionnaire. Maintaining the relevancy of these polls will help both consumers and healthcare professionals.



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